Classic Moving Asia

Frequently Asked Questions

International Relocation Services Frequently Asked Questions (FAQ)

Preparing Your Move

Ideally, the more time you have to plan, the better. Therefore, we suggest scheduling your pre-move survey around 4-8 weeks before your move. Our peak season is usually between June and August. However, if your move falls within these months, contact us as soon as possible to secure your preferred packing date.

Surveys typically take 30-60 mins depending on the size of your property.

While it’s not mandatory (we also offer virtual surveys), in our experience, it is always better to meet you to fully understand your needs and view your belongings in person.

We recommend that you are in the property while the survey is taking place as it gives you the ability to identify what you are taking and what you are leaving behind. Our surveyor will also be able to answer any questions you may have about your move.

It would be difficult for us to provide a quotation without knowing the exact volume of goods that need to be shipped. If you are pushed for time, feel free to send photographs or meet us over a video call.

  • It’s a good idea to clear out unwanted items as you approach your move date; this will help our packing team determine what items you are taking with you.
  • Check to see if you have the original boxes for some of your fragile items. If you don’t, that’s not a problem. We have our own crate making facility that makes custom-built boxes.

It usually takes us around 2 working days to send a quotation to you.

Your quotation will be based on the total volume of your goods and the transport service you select. Our surveyor will determine the best options for you based on your needs.

You should book our moving services as soon as you decide your preferred pack date. However, if you are two or three weeks away and running out of time, we will do our best to accommodate your booking.

It is not unusual to not have a precise delivery address when booking your move. However, we can offer secure storage services at both your origin and destination city. So as long as you let us know a few days before your goods arrive at the destination city, we’ll be able to deliver them to your new address when you are ready.

If the volume of your goods alters from the time we survey to your packing date, the cost of your move will change as the cost is determined by final volume and/or weight (depending on the mode of transportation).

You’ll need to pay a 25% deposit to secure your booking. The remainder of your invoice will be required by your packing date.

Your quotation will be valid for 30 days. This, however, excludes the freight cost that is broken down separately in your quote – carriers fees are subject to change which is unfortunately out of our control.

Groupage is a transportation method that groups together items dispatched by several different companies into the same container. This type of transportation method is typically the most cost-effective way of transporting smaller volume shipments.

Your quotation is based on the volume of your shipment – if this changes, the final cost will change too.

Most countries allow the duty-free entry of used household goods if you meet residency requirements. Our team will be able to provide specific information based on your destination.

Insurance

Yes. Our all-risk policy works on a door-to-door basis, meaning that you will be covered from packing to unpacking at your destination address. Your premium will be worked out based on your declared shipment value.

Insurance is not mandatory, but we do recommend it. As professional movers, our team takes care to ensure your belongings arrive safe and sound in your new home. However, in the unlikely event of damage or loss, insurance is there to safeguard your belongings.

No, insurance is a separate cost to the move itself. However, you’ll be provided with all of the documentation required at the same time you receive your quotation. Your insurance premium will be based on the declared value of your possessions.

Moving Day

  • For security reasons, many countries no longer accept shipments that the owner has packed. In addition, any damage incurred to items you packed yourself may not be covered by transit insurance. Therefore, we strongly advise that you let our team pack all of your household items and personal effects.
  • If you are moving locally, we offer tiered packing services that are tailored based on your requirements.

We highly recommend that you keep your jewellery in your hand luggage when you travel overseas.

Each country has its own restrictions, but as a general rule, the following items should not be included in your shipment:

  • Alcohol
  • Firearms and ammunition
  • Food, including herbs and spices
  • Hazardous items (including adhesives, ammonia, bleaches, chlorine, detergents, disinfectants, dyes, flammables, gas cylinders, insecticides, mercury thermometers, methylated spirits, paints, pesticides, photographic chemicals, pressure packs, thinners)
  • Items made from endangered animals
  • Unprocessed furs, skins
  • Plants, dried flowers, bulbs, seeds
  • Pornographic material
  • Soil or sand of any kind
  • Swords, spears, switchblades

Yes, we will be able to drop packing materials to you – you’ll just need to let us know during your survey.

For some countries importing food & alcohol is strictly prohibited. For countries where alcohol is permitted, a detailed inventory list will need to be submitted to customs, and duties will apply. We recommend that you do not include any food in shipments as it can cause delays with customs clearance and additional charges. Ask us for more specific information about your destination country policies.

Yes. Please let us know your plans before your packing date so our team can make sure the most important items, like beds, are packed last.

While it’s not mandatory, we do recommend that as you’ll be able to discuss any last-minute details with your crew supervisor.

Tropical climates typically come with high humidity. While the humidity does not directly cause mould and mildew, it speeds up the lifecycle. Your surveyor will discuss the inclusion of silica gel and moisture absorption poles in your shipment to reduce the moisture inside your container. We also recommend cleaning clothes, linen and disinfecting surfaces before your packing date.

Delivery

The customs clearance process and time frame vary for each country. Your dedicated Move Manager will be able to share transit time to your destination.

All unwanted packaging will be removed and recycled once it has been delivered to your new home.

Our moving services include unpacking your goods and disposing of any debris on delivery day. In addition, our team uses a numbering system that allows us to match boxes with rooms, simplifying the unpacking process.

Your belongings can be stored either with us at origin or your destination with our trusted partner companies for as long as needed.

Your Move Manager will keep in contact with you throughout the move process. When your shipment arrives in your new city, you will be contacted to organise a date for delivery that is convenient for you.

Many countries require you to be present for your goods to clear customs, but different rules apply depending on the location you are moving to. Our team will be able to confirm the regulations for you.

Yes, your surveyor will note everything that needs to be disassembled and reassembled during your move. Trickier items to put back together like cabinets, Ikea furniture and hydraulic beds may require a handyman – we will make all of the arrangements for your peace of mind.

Storage Facilities Frequently Asked Questions (FAQ)

The cost of storage may vary between facilities. The cost of storage is dependant on the size of your goods to be stored and the location of our storage facilities in Singapore or in your destination country.

Our storage solutions cater to anyone who needs extra space. So whether you’re a business owner with specific business needs, or you’re moving your family (link to INTL MOVING page once live) and want to store items that you rarely use, our storage spaces are guaranteed to provide you with the best storage experience.

Our customers are allowed to store close to anything. Some examples include books, documents, commercial stock, wine, antiques, furniture, sports equipment, building materials, collectables or anything bulky that you do not often use at home or in the office. Unsure if your items are permitted for storage at our facility? Contact any of our team for further information.

Customers are not allowed to store objects that do not adhere to the safety requirements at our storage facility.

These items include:

  • Haphazard materials such as flammable and explosives goods
  • Decomposable items such as exposed food
  • Livestock such as plants and animals
  • Illegal or stolen goods such as firearms, drugs etc

Some of our storage units have air conditioning. Therefore, customers who desire to take precautions with the condition and quality of their items may consider storing them in our air-conditioned storage units in Singapore and overseas. Although not all items may require such storage, erratic weather and humidity in Singapore may damage even the most storefriendly of items. In basic storage facilities, household items such as books and photos are susceptible to browning (paper rot) and clothing can become damp or exude an odour if left placed in the high humidity in Singapore. We recommend these storage facilities for temperature sensitive items, especially for wine storage.

  • It’s a good idea to clear out unwanted items as you approach your move date; this will help our packing team determine what items you are taking with you.
  • Check to see if you have the original boxes for some of your fragile items. If you don’t, that’s not a problem. We have our own crate making facility that makes custom-built boxes.

No one is allowed in our storage except Classic Moving’s storage space staff.

Office Movers Singapore Frequently Asked Questions (FAQ)

Yes. We also offer the option of having our specialist unplug and reconnect your electronic devices like servers, PCs and telephones.

Yes. We can dismantle, move and assemble them for you.

Yes, our office moving services cover everything. However, you may want to check with your photocopier supplier for such service. In most cases, they will be able to provide free relocation as part of their services.

We will provide packing materials as well as labels for the your employees. You’ll need to pack your belongings into the boxes for our office movers to transport them easily.

Ideally, the more time you have to plan, the better. Therefore, we suggest scheduling your site survey around 3 months before your move. By booking in advance, we can ensure that your plans are in place and that our team can address all your business requirements.

As part of our office moving services, we offer custom-built boxes (link once live) according to your exact requirements. Our packing services also include the best and most advanced packing materials to secure your items. As professional office movers, our team takes care to ensure your belongings arrive safe and sound in your new office. However, there is an insurance option to safeguard your belongings in the unlikely event of damage or loss.

If you have any unwanted items to get rid of, we offer disposal services. Let us know we can amend your quote and make the necessary arrangements. If you wish to hold onto your furniture, we also offer storage services.

Our moving services include unpacking your goods, reassembling your furniture, and disposing of any debris on delivery day. Trickier items to put back together like cabinets and Ikea furniture may require a handyman – we will make all of the arrangements for a stress-free experience.

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