Planning ahead is always beneficial. We recommend scheduling your pre-move survey approximately 4-8 weeks before your planned move. Our busiest period is typically between June and August, so if you’re moving during these months, reach out to us as early as possible to secure your preferred packing date.

The survey usually lasts between 30 to 60 minutes, depending on the size of your property.

Although not mandatory (as we also provide virtual surveys), we believe an in-person survey allows us to better assess your specific requirements and accurately evaluate your belongings.

We highly recommend being on-site during the survey. This allows you to indicate what items will be moved and what will be left behind. Additionally, our surveyor can address any queries you may have regarding your relocation.

It’s challenging to offer an accurate quote without knowing the exact volume of items to be moved. If you’re short on time, you can send us photos or arrange a video call for an estimate.

Decluttering unwanted items ahead of your move will help our packing team determine what needs to be transported. If you have original boxes for delicate items, keep them handy. However, if not, we offer custom-built crates to ensure the safety of your belongings.

We aim to provide a quotation within two working days.

Your quote is based on the total volume of your belongings and the type of transport service selected. Our surveyor will suggest the most suitable options tailored to your needs.

To ensure availability, book your move as soon as you’ve decided on your preferred packing date. If you’re only two to three weeks away, we will do our best to accommodate your request.

Not having a confirmed delivery address at the time of booking isn’t an issue. We offer secure storage solutions at both your origin and destination. Simply notify us a few days before your goods reach the destination city, and we’ll arrange delivery once you’re ready.

If your shipment volume changes between the survey and your packing date, the cost of your move will be adjusted accordingly. The final price is based on the total volume and/or weight, depending on the transportation method.

A 25% deposit is required to secure your booking. The remaining balance must be settled by your packing date.

Your quote is valid for 30 days. However, the freight charges listed separately in your quote are subject to change as carrier fees fluctuate beyond our control.